You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
DELIVERY TIMES
We are located in Waterloo, Ontario Canada and in addition to the 1 – 3 business days for order fulfillment, the below delivery times are based on major urban centres. Outside of urban centres may add time to delivery. No guaranteed delivery times.
Use your tracking number for more accurate delivery times or contact the carrier you selected for delivery.
DELIVERY TRACKING AND RECEIPT
All North American orders are shipped with a tracking number.
If your order is lost with the carrier (UPS, Canada Post, Purolator), please contact the carrier and provide them with the tracking number to open an investigation.
If your order is stolen or missing, contact your neighbors to see if they saw anything and review and security footage you may have. We also recommend filing a police report with your local law enforcement.
International customers may select non tracked options, but are not eligible for refund due to non delivery.
NO SHIP DAYS
Legendary Canine will not ship any items on Statutory Holidays.
