Shipping Policy

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

DELIVERY TIMES

We are located in Waterloo, Ontario Canada and in addition to the 1 – 3 business days for order fulfillment, the below delivery times are based on major urban centres. Outside of urban centres may add time to delivery. No guaranteed delivery times.

Select your shipping provider for more details.

DELIVERY TRACKING AND RECEIPT

All orders are shipped with a tracking number.

If your order is lost with the carrier (UPS, Canada Post, Purolator), please contact the carrier and provide them with the tracking number to open an investigation.

If your order is stolen or missing, contact your neighbors to see if they saw anything and review and security footage you may have. We also recommend filing a police report with your local law enforcement.

CANADA POST

Expedited Parcel

Please use your tracking number to determine your estimated arrival date.

Local: 2 business days.
Regional: up to 5 business days.
National: up to 9 business days.

Small Packet USA (Not Tracked (CP)):

Does NOT include a tracking number.
5 – 8 business days.

Tracked Packet USA (Tracked (CP))

Please use your tracking number to determine your estimated arrival date.

Small Packet™ International

Does NOT include a tracking number.
6 – 10 business days.

Tracked Packet™ International

Please use your tracking number to determine your estimated arrival date.

6 – 10 business days.

Legendary Canine does ship internationally with a few exceptions. Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.

UPS

Please use your tracking number to determine your estimated arrival date.

FREE SHIPPING

When free shipping delivery method is available, your order will be shipped via standard or most economical method available.

NO SHIPPING DAYS

Legendary Canine will not ship any items on Statutory Holidays.

FREE SHIPPING ELIGABILITY

Free shipping is available to continental North America.

Remote areas are eligible for free shipping on orders over $99.99.

You can check if your postal code is considered a remote area by clicking the “Remote Area” button below.

REMOTE AREA

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